NEEDED: General Clerk III

PROGRAM: provide administrative support for the Family Advocacy Program (FAP) which is a community-based prevention program designed to prevent child and domestic maltreatment. The primary goal of the FAP is to provide an organized educational approach that addresses the dynamics of family violence and its attendant problems. Objectives are accomplished by developing and providing prevention education programs, classes, workshops, and activities for Service Members and Family members.

Background: The Family Advocacy Program (FAP) is a community oriented social service program in Army Community Service (ACS) designed to assist the commander with services designed to meet individual and community needs. The ACS Center offers the following services:

• Emergency Services, e.g., Army Emergency Relief
• Employment Assistance
• Exceptional Family Member Assistance
• Family Advocacy Program
• Financial Planning Assistance
• Information, Referral, and Follow-Up
• Mobilization and Deployment Readiness Program
• Relocation Services
• Social Work Services

LOCATION: 271 Heritage Park Lane, Bldg., Fort Eisenhower, Georgia 35200

SCHEDULE: Monday – Friday, 8 hours per day, 7:30 AM – 4:30 PM

QUALIFICATIONS: Shall have and provide documentation of:

• U.S. Citizen
• A minimum of one year of experience in working with a military or civilian social service agency or experience as a military Family Member.
• A minimum of two years of documented experience with Microsoft Word, Power Point, and Excel
• Possess basic computer skills to be able to enter and retrieve data from management systems
• Proficiency in oral and written communication skills
• A valid unrestricted motor vehicle license
• The ability to perform all duties as assigned
• The ability to complete training as required by installation, program regulations and policies
• Knowledge of ACS programs
• Special Qualifications: Ability to pass a government background check National Agency Check with Inquiries (NACI), which will be performed during employee in-processing.

JOB DUTIES:

• Operation of all computer programs. Design, coordinate, and collect specified risk factor data from participating agencies no later than the 10th working day of each new month.
• Validates risk factor data for accuracy, completeness and submits to the appropriate authority at the MACOM level NLT the 5th working day of each month.
• Establishes and maintains files according to the Army Record Information Management System, (ARIMS) containing the collected data, the computer-generated results (by units), copies of all Risk Reduction related actions, and Client Tracking System.
• Handles routine telephone calls and gives out general information such as office location, class times, and office hours and takes messages as appropriate.
• Issues films and other training materials from FAP resource library to clients.
• Updates list of installation commanders, on a quarterly basis.
• Creates and inputs data into database for tracking FAP trainings and command briefings.
• Collects and analyzes staff data collected in FAP needs assessment monthly.
• Prepares graphics to support collected data.
• Prepare weekly schedule of time/attendance, FAP Intake, and Home visits.
• Greet customers. Assess needs. If necessary, ensure that customer completes pertinent documents and notify appropriate staff.
• Must be highly proficient with Microsoft Office (2010 or newer PowerPoint, Word, Excel. Publisher, etc.). Must have basic computer troubleshooting skills. Must be able to adapt to changing technological tools. Must have basic experience with video conferencing systems. Duties will include, but are not limited to administration, clerical, typing, filing, and computer assistance.
• Schedule briefings and meetings. Prepare agendas, records and prepare minutes. Handles registration for classes/trainings. Keeps track of FAP sessions and maintains a log of registration which is provided weekly for tracking.
• Maintain records of simple contacts, compiles, and enters the Army Family Web Portal.
• Provides monthly program reports on sessions and attendance based on registrations.
• Assist in obtaining quotes for purchases for FAP item and assist Government Purchase Card Holder with maintaining packing slips and invoices from receipt of items purchased.
• Assists FAP with assimilation of briefing material and scheduling of command briefings.

• Provide administrative support in delivering services to promote child and family functioning to Service Members and their families.
• Operation of all computer programs.
• Design, coordinate, and collect specified risk factor data from participating agencies no later than the 10th working day of each new month.
• Establishes and maintains files according to the Army Record Information Management System (ARIMS) containing the collected data, the computer-generated results (by units), copies of all Risk Reduction related actions and Client Tracking System.
• Handles routine telephone calls, gives out general information such as office location, class times, and office hours, and takes messages as appropriate.
• Assists the ACS FAP with preparing briefing material and scheduling command briefings.
• Issues films and other training materials from the ACS/FAP resource library to clients.
• Updates the list of installation commanders every quarter.
• Creates and inputs data into the database for tracking FAP training and command briefings.
• Collects and analyzes staff data collected in ACS/FAP needs assessment every month.
• Prepare graphics to support the collected data.
• Research training materials and promotion items to order and prepare purchase requests for ordering to support FAP.
• Must be proficient using Microsoft Office 95, Microsoft Word 7.0, Excel spreadsheet 7.0, and PowerPoint. Duties will include but are not limited to administration, clerical, typing, filing, phone answering, and computer assistance.
• Schedule briefings and meetings. Prepare agendas, records, and prepare minutes.
• Provides administration, clerical, typing, filing, and computer assistance.
• Screen and conduct intake for clients requesting Family Advocacy program assistance.
• Provide and aid in the coordination and administration of ACS FAP.
• Assist in maintaining a comprehensive resource directory of military and civilian education and related support services within a forty-mile radius of the installation.
• Assist in collecting, analyzing, and maintaining data from ACS management systems for planning and reporting purposes in accordance with governing program guidance.
• Coordinate with Marketing for flyers for special events, seminars, training, and informational brochures.
• Assists in providing information on the Family Advocacy services and resources, class instructions briefing, and registration process.
• Make appointments for eligible Service and Family members and provide information on necessary documents before clients' appointments.
• Complete intake and assessments of initial service requests and document information on the intake sheet. The Contractor will input client intake information into the ACS Client Tracking System (CTS)

BENEFITS: Competitive hourly pay rate, accrued vacation, accrued sick leave, 11 paid federal holidays, 401K opportunity, and healthcare benefits contributions.