Established in 1994, NiteLines USA has successfully delivered support services to more than 144 government institutions and medical treatment facilities across the country. We’re a dynamic and growing organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your life's best work.

GDOT WebEOC/EOC Application Administrator (788211)

Pay rate: $56.62 per hour.

Temp (6 months+)

Location: 600 West Peachtree St., Atlanta, GA 30308.

Hybrid

Hours: 8 hours per day, 7 days per week.

Job description:

WebEOC / EOC Application Administrator is responsible for the administration, configuration, and support of Juvare WebEOC V10, along with preparing for the organization’s future migration to Juvare WebEOC NexUs. This role supports both cloud and on-premises deployments and works closely with internal teams, end users, and external partners to ensure dependable EOC system operations. During Georgia emergency activations, the position may require extended or flexible work hours. 

Key responsibilities:

WebEOC Administration 

• Administer and maintain Juvare WebEOC V10 for daily operations and system stability. 
• Support planning, testing, and implementation efforts tied to future migration to Juvare WebEOC NexUs. 
• Manage users, positions, roles, permissions, and overall access provisioning. 
• Configure and maintain incidents, system processes, notifications, plug-ins, and general system settings. 
• Develop, update, and troubleshoot boards, including code adjustments and design enhancements. 
• Move boards and system configurations between environments through imports/exports. 
• Maintain clear documentation of configuration changes, system updates, and operating procedures. 

Integration & technical support 

• Configure and support GIS integrations for both cloud and on-premises WebEOC environments. 
• Utilize the ArcGIS API to integrate mapping services, geospatial layers, and situational awareness tools. 
• Work with Juvare Professional Services and other vendors to translate operational needs into technical configurations. 
• Provide support for plug-ins, mapping tools, custom workflows, and other system integrations. 

Communication & notification tools 

• Assist with communication integrations connected to WebEOC, including Microsoft Teams notifications, alerts, and collaboration channels. 
• Support users with Teams-based communication workflow setups during activations and day-to-day operations. 

EOC application support 

• Provide support for additional EOC related systems such as Rave and other alerting tools. 
• Offer real-time user support during emergency activations, including system troubleshooting and workflow guidance. 
• WebEOC and related platforms. 

Operational support 

• Work extended or irregular hours as needed during emergency operations. 
• Assist with other assigned state applications or technical projects beyond core EOC systems. 
• Collaborate with emergency management staff, IT teams, and stakeholders to ensure operational readiness. 

 Required qualifications:

• Hands-on experience administering Juvare WebEOC V10. 
• Experience participating in or supporting migration efforts toward Juvare WebEOC NexUs.
• Experience with board creation, editing, troubleshooting, and code updates (HTML, JavaScript, or similar). 
• Experience with GIS integrations and the ArcGIS API. 
• Familiarity with plug-ins, system notifications, mapping tools, and communication integrations such as Microsoft Teams. 
• Ability to work with vendors and technical service providers to implement business requirements. 
• Experience with both cloud and on-premises WebEOC environments.  

Preferred qualifications: 

• Experience with EOC communication platforms such as Rave Alert. 
• Background in emergency management, public safety, or government operations. 
• Familiarity with API integrations, scripting, or basic database concepts. 
• Experience with .NET development or working within Visual Studio Code for board-related scripts or integrations. 

Education/experience:

• Bachelor's degree from an accredited college or university with coursework in computer science or management information systems AND six years of related experience.