Executive Secretary & Administrative Assistant / Interviewing Clerk

Helps the Department of Child and Families clients who can not make it to the storefront in Jacksonville and Daytona.

Part-Time: 21.5 hrs per week.

Duties and Responsibilities:

• Effectively assesses customers' needs.
• Properly refers customers to community agencies.
• Accurately escalates customers' complaints and inquiries on time.
• Documents customers' records timely and following departmental procedures.
• Assists customers with the completion of online or paper applications.
• Assists customers with My ACCESS Accounts.
• Communicates effectively with internal and external customers following departmental procedures.
• Properly maintains customer logs.
• Explains eligibility requirements, form completion requirements, community resources for financial assistance, and program benefits.

Required Skills:

• Communication: talking to others to effectively convey information
• Judgment and Decision Making: measuring potential action's relative costs and benefits.
• Active-Listening: paying attention to what other people say and asking questions accordingly.
• Information Gathering:  Knowing how to research and identify essential information.
• Problem Identification: determining the nature of problems.
• Reading-Comprehension: Understanding written sentences and paragraphs from work-related documentation.
• Service Orientation: actively looking for ways to help people
• Writing: Communicating effectively with others in writing as indicated by the audience's needs.
• Information Organization: finding ways to structure or classify multiple pieces of information.
• Identification of Root Causes: noticing the potential improvement opportunities to achieve a goal.
• English Language: knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Therapy and Counseling: knowledge of information and techniques needed to rehabilitate physical and mental ailments and to provide career guidance, including alternative treatments, rehabilitation equipment, and its proper use, and methods to evaluate treatment effects.
• Clerical: knowledge of administrative and clerical procedures and systems.
• Computer skills: knowledge of computer software and applications.

Time Availability: M - F / 8 am - 5 pm

Location: St. Augustine, FL