Established in 1994, NiteLines USA has successfully delivered contract support services to more than 144 government institutions and medical treatment facilities across the country. We’re a dynamic and growing organization, offering a wide range of employment opportunities. We are seeking professionals and dedicated individuals to be part of our team, where integrity, respect, accountability, and collaboration are among our core principles. Work with a dedicated and caring organization and start doing your life's best work.

GDC Technical Support Analyst (780054)

Pay rate: $37.27 per hour.

Temp (6 months+).

Location: 300 Patrol Rd, 2nd Floor, Forsyth, GA 31029.

The Georgia Department of Corrections (GDC) protects the public by operating secure facilities and providing opportunities for offender rehabilitation. GDC is seeking a Technical Program Analyst within the Office of Information Technology (OIT). The position supports the needs of the State Offices South (Tift Campus) location as well as facilities under GDC and Georgia Correctional Industries (GCI).

Hybrid

Hours: 8 hours per day, 5 days per week.

Job Description:

• Candidates will be able to perform the following duties to include but not limited to analyzing, optimizing, and improving computer systems for GDC’s Inmate Services.  This position will be responsible to handle any break fix issues for hardware and software in this area.  
• A successful candidate will also have a strong background with new and emerging technologies as well as a strong background in computer information systems.  GDC is looking for someone with excellent verbal and written communication skills and must be a team player.   
• The qualified candidate is also responsible for administering, maintaining and supporting the Google chrome management console used across educational programs and instructional environments as well as GCI. This position ensures seamless operation of Chromebook, chrome browser settings, user profiles and connected educational apps, while providing high quality technical assistance to staff.  
• Responsibilities include setting up and maintaining users, groups, and resources. Ensure that the environment is secure and that GDC data is protected.
• This position will be located at either the State Offices South location (Tift Campus) in Forsyth, GA or the Georgia Correctional Industries location in Decatur Georgia upon request. Travel will be required. GDC offers a hybrid work schedule with three days in office and two days teleworking after a six-month training period. 

Mileage Re-imbursement: 

• If going to a correctional facility, expensing mileage will be allowed. 
• Going to one of the sites (Decatur or Forsyth) for regular work, mileage re-imbursement will NOT be allowed.

Key Responsibilities:

• Manage and administer the Google Chrome Management Console for all GDC/GCI devices and users including Gmail, Calendar, Group, Shared Mailboxes, Google Sties, and associated policy and account management. 
• Using information provided in the Admin Console, monitor every aspect of the Google Workspace domain. Major metrics to be tracked include but not limited to: Usage, User Status, Storage, Security and File Sharing. 
• Manage and monitor sync tools and schedules to ensure proper logging, email alerts, and reports for all activities. 
• Configure, deploy, and update Chromebooks, extensions and educational applications.
• Enforce device and user policies, including content filters, sign in restrictions, and security settings.
• Provide tier 1-2 technical support to teachers on Chrome OS and Google Workspace for education.
• Troubleshoot hardware, software and connectivity issues related to Chrome devices.
• Collaborate with instructional technology teams to ensure compatibility of digital learning tools.
• Analyze support trends to recommend improvements in device management and user experience.
• Monitor system performance, updates and security compliance within the Chrome environment.

Qualifications:

• Associates or Bachelors degree in Information technology, Computer Science or related field  (or equivalent experience).
• 2+ years of experience providing IT support or systems administration preferably in an educational setting.
• Hands on experience managing Google Workspace and Google Workspace for Education and Chrome OS devices.

Technical Skills:

• Proficiency with Google Admin Console, Chrome Management Console and Google workspace.
• Proficiency in Apple products and Mac support.
• Familiarity with device imaging, policy configuration, and remote management tools.
• Knowledge of network connectivity, Wi-Fi troubleshooting and endpoint security best practices.
• Experience supporting web-based applications and learning management systems (LMS).

Preferred Qualifications:

• Google Certified IT Support Professional or Google Certified Administrator.
• Experience with large scale Chromebook deployments.
• Familiarity with content filtering tools and device compliance reporting.