FL-DCF-Rockledge-Storefront Clerk- Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby. BI-LINGUAL (English/Spanish) preferred

Pay Rate: $15.00 hr

M-F: 8 to 5

Onsite Position

JOB DESCRIPTION:

• * Meets/greets customers and assists customers with the application process (on-line and paper) and navigating through the self-service lobby.
• * Ensures lobby equipment (example: copier, phone, and fax) and forms are operationally available to customers throughout the day.
• * Answers general inquiry questions related to program requirements, application processing, case status, and benefit information.
• * Logs customer into computer based system for data collection and customer service resolution; follows established procedures to escalate complex customer inquires to ensure resolution.
• * Educates customers on community partners and the benefit/features of my ACCESS Account including account set-up, password resets.
• * Resolves Electronic Benefit Transfer (EBT) ACCESS card issues which includes personal identification number (PIN) unlocks.
• * Assists customers with referrals to other agencies and community resources.
• * Monitors lobby traffic flow and notifies supervisor of any issues.
• * Completes client registration clearances (CRAD) as needed.
• * Conducts abbreviated interviews for the purpose of collecting and updating required information on applicants and recipients and their household members for all public assistance programs.
• * Requests all additional information/verification required to establish or continue eligibility for public assistance programs according to Department procedures.
• * Ensures electronic case records are documented thoroughly and properly as required by Department procedures.
• * Takes appropriate corrective action on identified errors through the quality management system, management evaluation reviews, and quality control reviews.

MINIMUM SKILL REQUIREMENT:

• * Knowledge of the principles and techniques of effective communication; office procedures and practices; basic arithmetic.
• * Ability to deal with the public in a tactful, courteous and effective manner; speak clearly and correctly; listen effectively;
• * Record and evaluate data relating to applicant employment or assistance for health care or community services;
• * Understand and apply applicable rules, regulations, policies and procedures relating to applicant employment or assistance for health care or community services;
• * Review data for accuracy and completeness; organize and maintain filing systems;
• * Perform basic arithmetical calculations;
• * Plan, organize and coordinate work assignments;
• * Communicate effectively;
• * Establish and maintain effective working relationships with others.